At Indeloom, customer satisfaction is our priority. We follow a transparent and customer-friendly cancellation, return, refund, and exchange policy to ensure a smooth shopping experience.
Orders can be cancelled before shipment only.
To request a cancellation, email us at connect@indeloom.com with your Order ID.
If cancelled before dispatch, 100% of the paid amount will be refunded.
Once the order is shipped, cancellation is not permitted.
Shipping charges are non-refundable after dispatch.
If you receive a product with manufacturing defects or damage, it is eligible for replacement.
Please share clear photos or a short video of the issue within 48 hours of delivery at connect@indeloom.com.
In such cases, all shipping costs (including reverse pickup) will be borne by Indeloom.
Returns must be requested within 48 hours of receiving the product.
Customers are required to self-ship the product; reverse pickup is not available.
The product must be:
Unused and unwashed
With original tags intact
Securely packed with Order ID and customer name inside or on the package
If the package appears damaged or tampered with at the time of delivery, do not accept it. Inform us immediately at connect@indeloom.com with your Order ID.
Refunds are processed within 9–11 working days after the product passes quality inspection.
Products with physical damage caused after delivery
Sarees with fall and edging done
Custom-made or personalized products
Return or exchange requests raised after 48 hours
Products without original tags or packaging
Exchange requests must be raised within 48 hours of delivery via email.
The product must be shipped back within 7 days of approval.
Exchanges are not allowed if:
Fall and edging have been done
The product is customized
Once the returned item passes quality checks, the replacement will be shipped as confirmed via email.
Orders can be cancelled only before shipment.
If cancelled before dispatch, the full product amount will be refunded.
International returns are accepted within 7 days of delivery.
Return shipping costs must be borne by the customer.
The product must be unused, with original tags and packaging intact.
After receiving the product, our team will conduct a quality check.
Refunds will be issued only for the product value; shipping charges are non-refundable.
If you receive a defective item, email connect@indeloom.com immediately with:
Order ID
Clear images of the defect
We will offer either a refund or a credit note for the defective product.
Exchange is not available for international orders.
For any queries related to cancellation, returns, refunds, or exchanges, please reach out to us at:
📧 connect@indeloom.com